Privacy Policy

Effective Date: [30/01/25]

This Privacy Policy (hereinafter referred to as the “Policy”) is issued by Canidae Pet Services, a registered entity operating under the brand name Cani Life (hereinafter referred to as “the Company” or “we” or “us”). The Company is firmly committed to protecting your privacy and ensuring the confidentiality, integrity, and security of your personal information. This Policy explains how we collect, use, disclose, and safeguard your data in accordance with applicable data protection laws and regulations. By accessing our website, purchasing our products, or utilizing our services, you consent to the terms of this Policy. If you do not agree with the terms herein, you must refrain from using our website, products, or services.

1. Information Collected

The Company collects information only to the extent necessary to provide you with superior service and ensure compliance with legal and operational requirements. The categories of data collected are as follows:

1.1. Personal Information:

Name, email address, phone number, and shipping address provided during order placement or while inquiring about our products or services.

1.2. Payment Information:

Payment details required for transaction processing through authorized payment gateways (e.g., PhonePe). Sensitive payment data is not stored by the Company and is managed solely by the payment provider.

1.3. Website Usage Data:

Information regarding your interactions with our website (e.g., browsing behavior, IP address, device information) collected via analytics tools to improve website performance and user experience.

1.4. Consent-Based Data:

Any additional data provided voluntarily for specific purposes, such as participating in surveys, feedback forms, or promotional activities.

2. Purpose and Use of Information

The information collected will only be used for lawful and specified purposes, as detailed below:

2.1. Order Fulfillment:

To process, package, and deliver your orders in an efficient and timely manner.

2.2. Customer Assistance:

To respond to your queries, address complaints, and provide ongoing customer support.

2.3. Service Enhancement:

To analyze website usage and improve the functionality, design, and effectiveness of our products and services.

2.4. Regulatory Compliance:

To meet legal, regulatory, and tax requirements, including fraud prevention and dispute resolution.

2.5. Marketing Communications:

To send you updates regarding new products, promotions, or events. Such communications will only be sent if you have provided explicit consent, and you may opt out at any time.

3. Disclosure and Sharing of Information

We are committed to limiting the sharing of your personal data and do so only in the following circumstances:

3.1. Internal Use:

Data is shared strictly within authorized personnel or departments of the Company for the purposes stated above.

3.2. Service Providers:

Data may be shared with third-party logistics partners to facilitate the delivery of orders.
Data may also be shared with analytics providers to monitor and enhance website performance.

3.3. Legal Obligations:

Personal data may be disclosed to governmental authorities or legal bodies when required to comply with applicable laws, regulations, subpoenas, or court orders.

3.4. Prohibition on Sale:

The Company does not sell, rent, or share personal data with third parties for their independent marketing purposes.

4. Data Security Measures

The Company employs advanced and industry-standard security practices to ensure the protection of your personal data from unauthorized access, misuse, disclosure, alteration, or destruction. These include but are not limited to:

Encryption of sensitive information during transmission.
Secure storage systems with restricted access protocols.
Regular audits and updates of security measures to mitigate potential risks.

While all reasonable precautions are taken, no system is entirely immune to security breaches. By using our services, you acknowledge that absolute security cannot be guaranteed.

5. Payment Processing

Payments made via PhonePe or other authorized gateways are processed securely using encryption and fraud detection measures. The Company does not store your payment details; these are managed directly by the respective payment processor.

6. Your Rights

The Company respects your rights as a data subject and offers the following privileges:

6.1. Access and Correction:

You have the right to access, review, and request corrections to the personal data held by the Company.

6.2. Deletion:

You may request the deletion of your personal data unless such data is required for legal, contractual, or operational purposes.

6.3. Data Portability:

Where applicable, you may request a copy of your data in a structured, machine-readable format.

6.4. Marketing Opt-Out:

You may opt out of receiving marketing communications at any time by using the “unsubscribe” option provided or contacting the Company directly.

7. Contact Information

For any inquiries, complaints, or requests related to this Policy, you may contact us via:

Email: info@canilife.in
Phone: +91 8197626101
Postal Address:
#610, Mini Cottage, 5th A Cross,
PR Layout, Behind KMF Dairy,
Munnekolala, Marathahalli,
Bangalore – 560037, India.

8. Policy Updates

The Company reserves the right to amend this Policy at its sole discretion to reflect changes in business practices, regulatory requirements, or technological advancements. Any revisions will be prominently posted on this page, and the effective date will be updated accordingly. You are encouraged to review this Policy periodically to stay informed of any modifications.

9. Governing Law and Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India. Any disputes arising from or related to this Policy shall be subject to the exclusive jurisdiction of the courts situated in Bangalore, India.

By engaging with Cani Life, a brand under Canidae Pet Services, you affirm that you have read, understood, and agreed to this Privacy Policy in its entirety.